Refund & Return Policy
Your pleasure is our first focus at Velses. We are available to assist you if a product does not live up to your expectations. Our thorough refund and return policy, which is intended to guarantee a simple and easy transaction, is provided below. This Policy Is valid for the United Kingdom.
30-Day Money-Back Guarantee
We provide a 30-day money-back guarantee and stand behind the caliber of our items. You have 30 days from the date of delivery to return any item if you're not quite happy with it. The refund will be proceed on the payment method and currency the customer used while buying the Item.
Return Conditions
| Condition | Details |
|---|---|
| Product Condition | Must be unused and in the same condition as received, including packaging. |
| Non-Returnable Items | Opened or used products cannot be returned. |
Return Shipping Costs
| Reason | Shipping Cost Responsibility |
|---|---|
| Change of Mind | Customer is responsible for return shipping. |
| Defective/Damaged Items | Velses offers a free replacement shipment of the defective/damaged item(s). |
Return Process
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Initiate a Return: Contact our customer support team to start the return process.
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Return by Mail: Currently, we only accept returns by mail. No return labels are included; customers are responsible for return shipping costs.
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Restocking Fees: No restocking fees for returned items.
Refund Process
| Step | Details |
|---|---|
| Approval | Upon receipt and inspection of your return, we will notify you of the approval or rejection of your refund. |
| Processing | If approved, the refund will be processed to the original payment method within 10 business days on average. |
| Time Frame | Refunds can take up to 20 days from the approval date, depending on your banking service. |
| Note | If the refund takes longer than expected, please contact us. |
**A full refund can only be issued once the return is authorized and the item(s) have been shipped back to our warehouse according to the instructions provided. After we confirm receipt of the returned order, it will be inspected to ensure that all full refund criteria are met. Only after this process is completed will a full refund be issued.
Contact Us
Please do not hesitate to contact our customer support team if you have any queries or concerns about your order or our delivery services. We are available to assist and make sure you have an outstanding experience with Velses.
In case you have any questions, feel free to reach out via:
Phone number +447441426023
Email Address support@velses.com
Hours of Operation: 9:00 AM to 6:00 PM (GMT+1) Monday through Friday
Important Notice: Please allow up to 24 hours for email support responses due to high demand. I appreciate your understanding and patience.