Last Updated: March 2026
Thank you for shopping with Velses. This Shipping Policy outlines how we process and deliver orders within the United Kingdom.
1. Order Processing
- Processing Time: Orders are processed within 1–2 business days
- Non-Business Days: Orders are not processed, shipped, or delivered on weekends or public holidays
- Dispatch Confirmation: Customers will receive a confirmation email once the order has been shipped
- Tracking Updates: Tracking information may take up to 48 hours after dispatch to become active
- Delivery Address: Orders are delivered to the shipping address provided by the customer
-
Cut-Off Time: Orders placed before 2:00 PM (GMT+00:00) London on business days will be processed the same day; orders placed after this time will be processed on the next business day
2. Shipping Options & Delivery Times
We currently ship within the United Kingdom.
| Shipping Method | Processing Time | Delivery Time | Total Estimated Time | Cost |
|---|---|---|---|---|
| Standard Shipping | 1–2 Business Days | 6–19 Business Days | 7–21 Business Days | Free |
| Tracked Priority Shipping | 1–2 Business Days | 4–12 Business Days | 5–14 Business Days | £3.95 |
Delivery times are estimates and may vary due to courier delays, seasonal demand, or other external factors.
3. Fulfilment & Carriers
We work with approved logistics partners and fulfilment centres to process and ship orders efficiently. Depending on product availability and customer location, some items may be shipped from international warehouses.
Estimated delivery to the United Kingdom is typically 7–21 business days.
We partner with well-known courier services, which may include: Royal Mail, Evri, Yodel, DHL, or other international logistics providers. Carrier selection is based on the shipping method and destination.
4. Order Tracking
- A tracking number will be provided once your order is dispatched
- Tracking updates may take up to 48 hours to appear
If your tracking shows “Delivered” but you have not received your parcel, please check with your local delivery provider or contact us for assistance.
5. Delivery Delays
If your order has not arrived within 30 days of dispatch, please contact us at:
Include your order number and full name so we can assist you promptly.
6. Shipping Information
- We are unable to ship to multiple addresses within a single order
- Please ensure your delivery details are correct at checkout
- If you notice an error, contact us as soon as possible after placing your order
7. Returns & Issues
- Returns are accepted within 30 days of delivery
- For change-of-mind returns, customers arrange return shipping
- For defective or damaged items, we will provide a replacement or cover reasonable return costs where applicable
If your item arrives damaged, please contact us with:
- Your order number
- A clear photo of the issue
Contact Information
Velses is being operated by Mooskaa LTD, registered in United Kingdom under company number “14225989”.
- Website Name: Velses
- Company Name: Mooskaa
- Address: 17 King Edward's Road, HA4 7AE, London, United Kingdom.
- E-Mail: support@velses.co.uk
- Contact Us: Here
- Phone: +44 7418 396773
- Business Number: 14225989
Customer Service Opening Hours:
- Monday to Friday: 09.00 a.m. – 6.00 p.m.
- Saturday and Sunday: Closed
- Time Zone: (GMT)
Response Hours: We aim to respond within 1 Business day.