Featured products
Discover our handpicked selection
NeckFlow The 3-in-1 Neck Massager
NeckFlow The 3-in-1 Neck Massager
BackFlow 3-in-1 Back Massager
BackFlow 3-in-1 Back Massager
Shipping
Shipping
Orders placed with free Shipping usually take 7-21 business days in transit. Please allow approximately 24-48 hours for order quality check, processing, and tracking information.
Return & Refund
Return & Refund
We accept returns up to 30 days after delivery, and we will refund the full order amount minus the shipping costs for the return.
If you have any further questions, please don't hesitate to contact us at support@velses.com
Contact form
FAQs
I made a mistake with my order. How do I change it?
I made a mistake with my order. How do I change it?
Please contact us at support@velses.com for any updates as soon as possible. We can update the shipping information as long as the order has not been shipped yet.
How can I track my shipment?
How can I track my shipment?
Once your order is shipped, you should receive a shipment confirmation number within 24-48 hours via email, allowing you to track your package. You can use our tracking page to monitor the status of your order.
How long until I receive my package?
How long until I receive my package?
Currently, we offer standard free shipping with an estimated delivery time of 7–10 business days for all orders.
How can I get in touch with univelve for support?
How can I get in touch with univelve for support?
For any queries or assistance, don't hesitate to contact our customer support team. You can reach us via email at support@velses.com or by using the Contact page on our website.
Take Informations with you about :
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Free & Fast Shipping
Free and Fast shipping on all UK orders.
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Money Guarantee
Not satisfied? Get a full refund within 30 days.
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Online Support
Mon - Fri | 9am - 6pm
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Flexible Payment
Buy securely online, your trust is our priority.
