Gusure Luxury Women’s Crossbody Bag – Large Capacity Shoulder Tote with Tassel & Embroidery
Gusure Luxury Women’s Crossbody Bag – Large Capacity Shoulder Tote with Tassel & Embroidery
Processing Time
Orders are processed within 1–2 business days (no weekends or holidays). All orders include a tracking number.
Shipping Time
We offer Standard Free Shipping to the United Kingdom with delivery in 7–21 business days.
Optional Guaranteed Shipping (5–14 days) is available for £3.95.
Order Tracking
Once your order ships, you will receive an email with your tracking number.
If tracking hasn’t updated for 48 hours, please allow some time as carriers may delay updates.
Delivery Issues
If you do not receive your order within 30 days, contact us at support@velzes.com with your name and order number.
For packages marked “delivered” but not received, please contact your local carrier.
We offer a 30-day return period for eligible items. Products must be unused, in original condition, and in original packaging. Opened or used items cannot be returned.
Return Shipping
- Change of Mind: Customer pays return shipping.
- Damaged/Defective: We send a free replacement.
Refunds
Refunds are issued to your original payment method after the returned item is received and inspected. Processing takes 10 business days on average (up to 20 days depending on your bank).
To start a return, please contact our support team.
Frequently Asked Questions
Find answers to common questions.
Please contact us at support@velzes.com for any updates as soon as possible. We can update the shipping information as long as the order has not been shipped yet.
Once your order is shipped, you should receive a shipment confirmation number within 24-48 hours via email, allowing you to track your package. You can use our tracking page to monitor the status of your order.
Currently, we offer standard free shipping with an estimated delivery time of 7–21 business days for all orders.
For any queries or assistance, don't hesitate to contact our customer support team. You can reach us via email at support@velzes.com or by using the Contact page on our website.
